Refund Policy

Statutory Right of Cancellation
You have the right to cancel your order for any reason within 30 days from the date of receipt of the item. To exercise your right of cancellation, please email us at support@3wcarmats.co.uk. We will cover the return shipping cost.

Our Voluntary Return Policy

In addition to the statutory cancellation rights described above, you may request a return within 30 days of receipt of the product. To return, please email support@3wcarmats.co.uk. We will cover the return shipping cost.

Please note that this return policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

Please note refunds/replacements not allowed if the goods is intentionally damaged by the customer

Please note that 30 days after the consumer receives the goods, the return shipping fee is borne by the consumer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds
When approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (typically 3 - 10 business days) for your bank or credit card company to process and post the refund.